Shipping Policy
VaultSip Shipping Policy
Thank you for choosing VaultSip. We are committed to getting your stainless steel insulated tumbler with straw lid to you as quickly and efficiently as possible. Please review our shipping policy below for all relevant details regarding your order.
1. Processing Time
All VaultSip orders are processed within 1 to 2 business days of purchase. Business days are defined as Monday through Friday, excluding federally observed holidays. Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive a confirmation email immediately after your order is placed, and a separate notification once your order has been processed and prepared for shipment.
2. Shipping Methods
VaultSip is pleased to offer free standard shipping on all orders within the United States. There are no minimum purchase requirements and no hidden shipping fees. The free standard shipping rate is automatically applied at checkout for every eligible order. We partner with reliable domestic carriers to ensure your tumbler arrives safely and in excellent condition.
3. Delivery Times
Once your VaultSip order has been processed and handed off to our shipping carrier, you can expect delivery within 3 to 7 business days for all domestic orders within the contiguous United States. Please note that delivery times are estimates provided by our carriers and are not guaranteed. Factors such as carrier delays, weather conditions, or high-volume shipping periods may occasionally affect delivery windows. VaultSip appreciates your patience in the event of any unforeseen delays.
4. International Shipping
At this time, VaultSip ships exclusively within the United States. We do not currently offer international shipping to any other countries or territories. We understand this may be disappointing for customers located outside of the US, and we are actively working toward expanding our shipping reach in the future. Please check back for updates on international availability.
5. Order Tracking
Once your VaultSip order has shipped, you will receive an email notification containing your unique tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package directly through the carrier's website. Please allow up to 24 hours after receiving your tracking number for the carrier's system to reflect updated shipment information. If you have not received a tracking email within 3 business days of placing your order, we encourage you to reach out to us.
6. Lost or Delayed Packages
VaultSip understands how frustrating a lost or delayed shipment can be. If your tracking information has not updated in more than 5 business days, or if your package has not arrived within the estimated delivery window, please take the following steps:
- Verify the shipping address you provided at the time of checkout is correct.
- Check with neighbors, building management, or other household members to confirm the package was not received on your behalf.
- Review your tracking information for any carrier notices, attempted delivery alerts, or instructions to pick up your package at a local facility.
- If your package still cannot be located, contact VaultSip directly by submitting a message through the contact form available on our website. Please include your order number and a brief description of the issue so our team can assist you promptly.
VaultSip will work diligently to investigate the matter with the carrier and determine the best resolution for you. Please note that VaultSip is not liable for packages that are delayed or lost due to incorrect shipping addresses provided at checkout or circumstances beyond our reasonable control.