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Refund Policy

At VaultSip, we stand behind the quality of every stainless steel insulated tumbler we sell. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our procedures.

1. Return Window

VaultSip accepts returns within 30 days of the confirmed delivery date of your order. Requests made after 30 days from the delivery date will not be eligible for a refund or exchange. We encourage you to inspect your tumbler promptly upon arrival to ensure it meets your expectations.

2. Condition Requirements

To qualify for a return, your VaultSip tumbler must meet the following conditions:

The item must be completely unused and show no signs of wear, use, or washing.
The tumbler, straw lid, and all included accessories must be returned in their original packaging, including any protective wrapping, inserts, or boxes.
All original components must be present, including the straw lid and any additional straws or accessories included at the time of purchase.
The item must be free from odors, stains, dents, or any physical damage caused after delivery.

VaultSip reserves the right to refuse a return if the item does not meet these condition requirements upon inspection.

3. How to Start a Return

To initiate a return, please submit a request through the contact form on the VaultSip website. In your message, include the following information:

Your full name as it appears on the order
Your order number
The reason for your return
A brief description of the item's condition

A member of the VaultSip team will respond with further instructions, including the return shipping address and any applicable return authorization details. Please do not ship any items back before receiving confirmation from us, as unauthorized returns may not be processed.

4. Refund Processing

Once VaultSip receives and inspects your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5 to 7 business days of receiving the return. Please note that your financial institution may require additional time to post the credit to your account, which is outside of VaultSip's control.

Original shipping charges are non-refundable unless the return is the result of a VaultSip error or a confirmed product defect. Return shipping costs are the responsibility of the customer unless otherwise specified by VaultSip during the return authorization process.

5. Non-Refundable Items

Certain items are not eligible for return or refund under any circumstances. The following are excluded from VaultSip's refund policy:

Personalized or custom-engraved tumblers: Any VaultSip tumbler that has been customized with a name, logo, monogram, or any other personalization cannot be returned or refunded, as these items are produced specifically for the individual customer.
Used hygiene-related items: Due to the nature of products that come into direct contact with the mouth, including straw lids and drinking straws that have been used, these components cannot be accepted for return for health and hygiene reasons.
Items returned without prior authorization from the VaultSip team will not be processed and may be returned to the sender at their expense.

6. Exchanges

VaultSip offers exchanges on eligible items, subject to product availability at the time of the exchange request. If you would like to exchange your tumbler for a different color or size, please reach out through the contact form on the VaultSip website and include your order number and the details of the item you would like in exchange.

Exchanges are subject to the same condition requirements as standard returns. VaultSip will confirm availability before processing any exchange. If the requested item is out of stock, we will work with you to identify a suitable alternative or issue a refund in accordance with this policy.

7. Damaged or Defective Items

VaultSip takes product quality seriously. If your tumbler arrives damaged, defective, or materially different from what was described at the time of purchase, please contact VaultSip immediately through the contact form on our website. Include the following in your message:

Your order number
A clear description of the damage or defect
Photographs showing the issue with the product and its packaging

VaultSip will review your claim and, upon verification, arrange for a prompt replacement of the damaged or defective item at no additional cost to you. Damaged or defective item claims must be reported within 30 days of the confirmed delivery date to be eligible for a replacement.

VaultSip reserves the right to update or modify this refund policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of your rights as a VaultSip customer.